Please be considerate of others do not ship a product back you would not want to receive as a new item.
If exchanging an item for a different size, please be sure to write the replacement size down on the return receipt to enable us to ship you the new size.
If you need your item faster we suggestion purchasing the new size or item on our site and return the original for a refund. The exchange process is approximately 5 days after its return to our warehouse.
All sales on clearance items are final.
Shipping Damage or Lost Shipments: If your parcel is damaged upon receipt, please call Customer Service immediately so that we can ship a replacement. Should you not receive your purchase within the expected time frame, please contact Customer Service so it can be tracked. We'll handle any claim with the carrier. Any anomalies in delivery or tracking information, or missing items in a order must be reported within 10 days of purchase date. Customer Service number: (888) 737-2011.
To Return an Item: For your protection, we suggest all returns be sent back by a traceable carrier. The customer pays the costs related to return shipping unless we have made a mistake in the shipment. After receiving the return, please allow 5- 7 days for processing at our return center. We will reimburse your original payment method for the purchase price of the item, less the original shipping fee or re-ship your requested exchange item.
Items Purchased with a Free Shipping Promotion: Please be aware that any items purchased using a free shipping promotion will have the cost of shipping deducted from any returns for refunds if the order is below the free shipping threshold
Your item should be returned to:
3600 Commerce Blvd.
Kissimmee, FL 34741